FAQ FAQ General Information Tickets Merchandise and Promotional Items Hotels Wi-Fi and Apps Cosplay and Props General Information What Is Crunchyroll Expo?Crunchyroll Expo, put on by Crunchyroll, the largest anime streaming company in the world, brings anime fans together for three days of exhibits, screenings, panels, and guest appearances by some of the biggest personalities in the US and Japan. Crunchyroll Expo is a showcase of the best of what Japanese animation and pop culture has to offer – as well as unique elements, events, and experiences never seen before at an anime con. Join us for a celebration of anime, manga, games, guests, cosplay, and so much more! Where Is Crunchyroll Expo?Crunchyroll Expo takes place in the San Jose McEnery Convention Center. Located at 150 W San Carlos St. in sunny San Jose, California, it’s close to numerous hotels, airports, and cities including San Jose and San Francisco. Is there parking? What’s it cost?For information about rates and locations of nearby parking lots, please check out this link on the San Jose Convention Center website. Info is subject to change, and please note on convention days garages do fill up. When Is Crunchyroll Expo?Crunchyroll Expo is August 30 – September 1. There also is a Kick-Off Party on August 29 (separate ticket required). What is the Filming Policy?Crunchyroll Expo attendees and participants grant their permission to be photographed or recorded by Crunchyroll Expo staff and volunteers. By entering you inherently grant Crunchyroll Expo permission to use such images or footage for archival or promotional purposes without compensation or acknowledgment. Can I film/photograph panels?Non-flash photography is permitted as long as it does not interfere with the panel – please note some panels will ask that no photos are taken, and you will need to abide by such requests. Filming or videoing in any form (via smart phone, cameras, or other device) is not allowed. Anyone who does not refrain from filming when asked is at risk of having their badge revoked. Can I bring my pet?According to the SJCC regulations, service animals are allowed as long as they provide a type of service for a disability and have proper credentials. Please note that an emotional support animal does NOT apply and will not be allowed in the facility. What accommodations are available for wheelchair or mobility limited attendees?A limited amount of reserved seating/space will be saved in each session for those that require them – please talk to the room manager or room usher if you are having issues locating space to sit. Elevators are available throughout the convention center. If you run into any special concerns, please talk to the staff in our accommodations center. Location and hours will be posted at a later date. If you require another accommodation such as sign language or other, please contact us in advance at firstname.lastname@example.org Is there childcare onsite?No. All children under 13 are to be supervised by an adult at all times while attending Crunchyroll Expo 2019. Are there kid-specific activities?In the schedule we’ll note which sessions and activities are particularly kid-friendly. In addition, onsite at the info desk, we’ll have daily kid schedules that call out the activities and events for that day that your child might particularly enjoy. Is there a mother’s or pumping room?If you need to access a mother’s room, please talk to the info desk in the lobby for information as to location. Is there a quiet room?CRX can be a bit much at times. If you need a moment to gather yourself, join us in the quiet room for some calm from the storm. Refer to the event map for location. Is there a gender neutral restroom?Yes – these will be noted in the event map. Do You Need Crew?Crew applications will open up in March. Please see (link to Crew page) for information. What is your Bootleg Policy?Crunchyroll Expo is committed to supporting the best of anime and manga. As such, counterfeit items, bootlegs, knock-offs, or other pirated items are not welcome at Crunchyroll Expo. Exhibitors selling counterfeit items may be removed from the event, banned from future editions of Crunchyroll Expo, and risk criminal prosecution. Fan art and fan crafts are allowed in Artist Alley as long as the creator is at the table and the work follows our guidelines. We want to celebrate fans of anime and manga and their artistry, and we encourage original prints, crafts, comics, etc, but mass-produced fan works or fan works that use, alter, or directly copy licensed, copyrighted material (including – but not limited to – character art, background art, logos, etc) fall under our bootleg policy and are prohibited. Do not create buttons, pins, bags, keychains, T-Shirts, etc. with official art or any art that isn’t yours. Don’t trace, copy, or place Photoshop filters over someone else’s work and call it your own. If you display fan art or fan crafts which don’t follow this guide, you may be asked to remove it from display by the Crunchyroll team or risk being removed from the show. It is the responsibility of every exhibitor and artist to follow this policy. What is the Harassment Policy?Crunchyroll Expo is an open celebration of anime and its fans, and harassment of any kind is the opposite of the community we want to create. Crunchyroll is committed to fostering an atmosphere where attendees can count on a safe, inclusive, and rewarding experience, and we have zero tolerance for harassment, groping, stalking, or inappropriate photography. Harassment includes, but isn’t limited to, verbal defamation based on gender, gender identity, or gender expression, sexual orientation, disability, physical appearance, body size, race, age, or religion; deliberate intimidation; following or stalking; forceful or nonconsensual photography or recording; sustained disruptions; and nonconsensual physical contact or sexual attention. If you feel uncomfortable or harassed, please speak with a staff or security member so we can make it right. If you engage in harassing conduct at Crunchyroll Expo, you could risk losing your badge or being removed from Crunchyroll Expo without refund. Harassment of any kind is unwelcome at Crunchyroll Expo and will not be tolerated. I have a question not answered herePlease email us at email@example.com. Tickets Do I Need A Ticket?All fans six-years-old and up need a ticket to come to Crunchyroll Expo, and all children under 13 must have an adult with them while attending. We recommend all children under 18 attend with an adult. Where Do I Buy TicketsPlease purchase tickets online at this link. Some tips for registering – For Adult Tickets, register the first attendee and select the add on items you’d like. (Remember, you can always log back in and add items if they are still available later). To add additional adults, select “Add Attendee” at the bottom and register the next person. Remember, each attendee needs their own email address. Problems or questions? Email us at firstname.lastname@example.org. How do I buy Child PassesTo purchase child pass(es), purchase an adult pass and then select the number of child passes you want under the Add Ons. Each child pass is good for all three days. Note kid passes are for children between the ages of 6-12. Children 5 and under do not need a pass. All children under 13 are to be supervised by an adult at all times while attending Crunchyroll Expo 2019. We recommend all children under 18 attend with an adult. Where are the VIP tickets? We do not have the VIP and VIP PLUS ticket categories this year. Instead we will be announcing various add ons, concerts, parties and experiences, allowing you to customize your pass to your favorites. How do I add more items? Once registered, you can log back in to Attendease (our ticket provider) and add items on as we announce them. When you register, you will get a confirmation email that tells you how to log back in, or simply go back to https://crx2019.attendease.com/registration/select and select Sign In in the upper right corner. Please note to add the add on items to the email/badge they belong to – items like tickets to events will be loaded onto the badge for each individual, so you will need to ensure that any extra events are tied to the correct email. Can I change from a single day to 3 day pass?Please email us at email@example.com and we’ll assist you. Can I Cancel My Ticket?All ticket sales are final. Will my badge be mailed?When you purchase your tickets, you are given the option to select will call or mail. If you select will call, your badge will be available onsite – please look for the Will Call line in the registration area ID ready. Each individual needs to pick up their own badge. If you select mail, live in the United States, and purchase prior to August 6, the badge will be mailed to the address you gave us. Please note all non-US badges will need to be picked up at will call. When will badges be mailed?Badges will be mailed in mid-August. You should receive your badge by August 23. I’m international – will my badge be mailed?No. All attendees from outside the United States will have their badges at will call – please have your order number and ID ready. Can I Pick Up A Badge for Someone else?For badges that are pre-ordered, you must pick up your own badge(s). You will need to show an ID at registration. The ID must match the name on the order. My badge never showed up in the mail.Come to the badge assistance desk in registration. We will deactivate the missing badges and issue you new ones. I lost my badgeThere will be a five dollar replacement fee for lost badges – please come to the badge assistance desk in the registration area. We will deactivate the lost badge so it can no longer be used and issue you a new badge. I bought Kid BadgesGreat! You are bringing a kid. Child badge-wearers must be a child between the ages of 6-12 to be eligible for the Child Pass. Everyone 13 and older needs a regular badge. All children under 13 are to be supervised by an adult at all times while attending Crunchyroll Expo 2019. We reserve the right to revoke any kid badge worn by an adult. Can I Cancel My Ticket?All ticket sales are final. Merchandise and Promotional Items I bought a t-shirt and/or lanyard when I booked my ticket. How do I get them?You’ll be able to pick them up onsite at our fulfillment station. If you bought merchandise, it will be tied to the badge under the name of the ticket purchaser. We’ll be able to look up your order by scanning your badge. Can I pick up items for someone else?No. For merchandise, the person who ordered the tickets will be tied to the merchandise and must pick it up. Where is the fulfillment station and what are the hours?Stay tuned for details and hours. I ordered a t-shirt, but I’d rather have another size.We’ll do our best to accommodate onsite, but we may run out of extras if you opt to change sizes. Hotels Do You Have Any Hotel Discounts?Yup! If you’re coming to Crunchyroll Expo from out of town, we’ve got special rates with a number of local hotels. We’ll be posting the hotel options and be open for booking in early Spring. Hey, I called my hotel and they don’t have my name!We turn the names over to the hotels after our deadline has passed, so if you are calling them prior to mid-August, they will not have the names yet. Does my hotel rate include parking/breakfast/wi-fi etc?When you book, please review the information for your hotel – the amenities are clearly called out on the booking website when you are presented the available options. What time is checkout?Please refer to your individual hotel policy. Will there be shuttles between the hotels and convention center?Almost all of our hotels are located within blocks of the convention center. If you book in a hotel that is further away, you will need to find your own transportation – we are not offering shuttles. Wi-Fi and Apps Is There Wifi?Yes! The San Jose offers free public wifi including at the convention center. Is there an event app?Yes. You will be sent download instructions in early August. A great way to access the schedule, Guest information, interactive maps and more! Cosplay and Props Can I Cosplay?Absolutely. Cosplay is a huge part of anime con culture, and we just ask that you please read our rules, notes, and suggestions before you come to Crunchyroll Expo in costume. We want everyone at Crunchyroll Expo to be safe and have fun! What If I’m Uncomfortable Or Harassed?Crunchyroll Expo is an open celebration of anime and its fans, and harassment of any kind is the opposite of the community Crunchyroll wants to create. Cosplay is a huge part of anime convention culture, and we’re not looking to limit your creativity, but there are some rules, notes, and suggestions before you come to Crunchyroll Expo in costume… Costumes must be appropriate to wear in public – if you can’t wear it on the streets of San Jose, you can’t wear it in Crunchyroll Expo. Prop weapons are allowed at Crunchyroll Expo as long as they’re made of cardboard, foam, or similar light material. Prop firearms are allowed only if they can’t be mistaken for real weapons, and the barrel of all prop guns must be covered with brightly-colored caps. No cap guns, airsoft guns, or BB guns at all. Prop bows will be allowed providing all arrows have soft tips and will not be shot. No metal weapons, sharp weapons, or blunt weapons. No water guns, silly string, vuvuzelas, or fire. Costumes associated with hate speech, prejudice, or discrimination are forbidden. Naked isn’t a costume. We want everyone at Crunchyroll Expo to be safe, and if our staff feel you’ve got something that isn’t safe, you’ll need to leave it in your hotel room. If there’s a larger or repeated violation, you could risk losing your badge or being removed from Crunchyroll Expo without refund. Play by our rules, and we’ll have a lot of fun playing together! Questions? Contact CRX@crunchyroll.com What is the Harassment Policy?Crunchyroll Expo is an open celebration of anime and its fans, and harassment of any kind is the opposite of the community we want to create. Crunchyroll is committed to fostering an atmosphere where attendees can count on a safe, inclusive, and rewarding experience, and we have zero tolerance for harassment, groping, stalking, or inappropriate photography. Harassment includes, but isn’t limited to, verbal defamation based on gender, gender identity, or gender expression, sexual orientation, disability, physical appearance, body size, race, age, or religion; deliberate intimidation; following or stalking; forceful or non-consensual photography or recording; sustained disruptions; and non-consensual physical contact or sexual attention. If you feel uncomfortable or harassed, please speak with a staff or security member so we can make it right. If you engage in harassing conduct at Crunchyroll Expo, you could risk losing your badge or being removed from Crunchyroll Expo without refund. Harassment of any kind is unwelcome at Crunchyroll Expo and will not be tolerated.